Privacy Policy

1. Information We Collect

Depending on how you use Vitality, we may collect the following categories of information:

• Identity and contact details such as your name, email address, phone number, date of birth, and emergency contact information.
• Membership information such as your account status, subscriptions, renewal history, and gym access eligibility.
• Profile and wellness-related information you choose to provide, such as height, weight, blood type, and gender.
• Access control information such as QR codes, mobile credential tokens, NFC or card identifiers, gate permissions, and entry or exit logs.
• Device and technical information such as install identifiers, device name, platform, app version, session data, IP address, browser information, and security logs.
• Support and communication records when you contact Vitality or request assistance.

2. How We Use Information

• Provide, operate, maintain, and improve the Vitality website, member portal, and mobile experience.
• Create and manage member accounts, authenticate users, reset passwords, and protect account security.
• Manage memberships, attendance, QR or NFC access, subscriptions, and member support requests.
• Monitor misuse, unauthorized access attempts, fraud, system reliability, and operational safety.
• Communicate with you about your account, membership activity, security notices, and customer service matters.
• Comply with legal, regulatory, accounting, and internal recordkeeping obligations.

3. Legal Basis and Consent

Vitality processes personal information when necessary to deliver requested services, operate your membership, protect the security of the platform, comply with legal obligations, or based on your consent where consent is required by applicable law.

4. How Information Is Shared

Vitality does not sell your personal information. We may share information only as reasonably necessary with:

• Service providers and technical vendors that host, secure, support, or maintain Vitality systems under confidentiality and data protection obligations.
• Professional advisers, auditors, insurers, or legal authorities when disclosure is required or reasonably necessary.
• Successors or counterparties in connection with a business transfer, merger, sale, or restructuring, subject to appropriate safeguards.

5. Data Retention

Vitality retains personal information only for as long as reasonably necessary for account administration, membership operations, customer support, fraud prevention, dispute resolution, security, legal compliance, and legitimate business recordkeeping. Some records may be retained longer where required by law or to resolve claims.

6. Security

Vitality uses administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. No system is completely secure, and Vitality cannot guarantee absolute security.

7. International Transfers

If Vitality or its service providers process information in more than one country, your information may be transferred to and stored in jurisdictions with data protection laws that differ from your own. Vitality will use reasonable safeguards where required.

8. Your Choices and Rights

Subject to applicable law, you may have rights to access, correct, update, delete, restrict, or object to certain processing of your personal information.

• You may update certain profile details through your Vitality account.
• You may request account deletion or personal data deletion by contacting support@vitality961.com.
• Vitality may need to keep limited records for security, fraud prevention, financial compliance, membership disputes, or legal obligations.

Account deletion requests should include enough information for Vitality to verify ownership of the account and safely process the request.

9. Children

Vitality services are not directed to children under the minimum age permitted by applicable law without the involvement of a parent or legal guardian. If you believe a child has provided personal information improperly, contact support@vitality961.com.

10. Third-Party Links

Vitality may link to third-party websites or services such as social media pages or map providers. Vitality is not responsible for the privacy practices of third-party services.

11. Changes to This Policy

Vitality may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective or last-updated date.

12. Contact

For privacy questions, data requests, or complaints, contact Vitality at support@vitality961.com or by phone at +961 81 524 052.